Terms & Conditions

These are the terms and conditions for ISB Mobility for all goods ordered through this website. They are intended to be fair to you as the customer. As a consumer these terms do not affect your statutory rights.

By purchasing from us you are agreeing to be bound by these terms and conditions, as well as by our returns policy. These are the sole terms and conditions upon which ISB Mobility operates, no alteration of these terms and conditions shall be considered valid.

When confirmation of your order is received, it is an indication that your order has been obtained for processing – it does not indicate that a contract exists between the two parties. We will indicate acceptance of your order and hence a contract between the seller and purchaser when an invoice is sent. This term is to protect in case of an error in pricing or in the unlikely event we are no longer able to supply a particular product for valid reasons.

In the case of a change in price, we will always contact the customer first to notify them of the issue and to ensure that the amended price is acceptable before proceeding with the order. On the rare occasion an ordered item is not in stock, we will email or call you before deciding how to proceed. In this situation we will offer both a refund or alternative product.

Custom products or non stock items ordered in specifically for a customer request are not eligible for a refund. Where an item is agreed to be exchanged for a different item, a credit note will be raised. Credit notes are note eligible to be exchanged for cash under any circumstance.

Images on our website are for illustration purposes only and do not form part of the contract. Due to the nature of some products items may vary slightly from the image and this will be noted in the product description. Please ensure that you read the entire product description before purchasing an item to get a full understanding of the item being purchased.

ISB Mobility aims to deliver your order as soon as payment is received. Your order will not be accepted until payment is received in full, in the case of cheques until your funds have been cleared.

Prices of items have VAT (sales tax) included where applicable. Items such as wheelchairs are not subject to VAT, for further information or queries relating to taxes on specific products please contact us.

Any credit card details you enter on our website are transmitted over a highly secure (SSL) link using high level encryption. This is our standard safety feature to ensure your security when purchasing on this site. ISB Mobility does not have access to full card details for security purposes so your card can never be compromised by using our service. Our payment processor will keep these payment details securely for the purpose of processing your card payments and in the instances of rental items not returned on time or damaged, the payment processor does keep access to your charge for making payments where required. By placing an order on our website you are expressly giving permission to the payment processor to make charges to your card.

Please note that we are an online store only. Unless otherwise stated or additional warranty is purchased, all warranty is based on a back to base warranty and the customer is required to pay the shipping both ways. Where an item has been broken not due to a manufacturing flaw but due to incorrect use or application, we are unable to offer a refund or exchange. Batteries are not covered under warranty, please ensure that you study the user manuals carefully as over charging or leaving the batteries in high temperatures will cause the batteries shelf life to rapidly diminish. Where an engineer has been booked for service / installation payments for these services are non refundable in a situation of change of mind, this is because the engineers must forgo other jobs in order to keep your time slot free. Servicing is billable on a time spent basis and not at a per job rate.

Images, illustrations and all other information contained on this website shall not be deemed to form part of the contract, they are for general information and guidance only. Customers must read and base their purchase upon the description of the product. Any changes to your order, which you later intend to rely should be made in writing and will be facilitated where possible.

Electrical and battery operated devices must be used with care, please follow all instructions. Please ensure to keep all electric items away from liquids, water and rain. Do not touch the live part mobility scooter batteries if they have been in contact with water.

In regards to rental items, customers are required to return the rental item to our warehouse by the agreed returns date made at the time of purchasing. The rental period begins on the day of the first attempted delivery of the item regardless of if the customer is at the address to accept the delivery when the courier arrives. Where there is a requirement to extend a rental please place a new order via our website a minimum of three days before the item is due to be returned. This is required as otherwise the unit in your possession may be booked in by another client for rental. Should a customer not return an item on time and also not extend the rental contract, rental charges will continue to apply and be charged to the original payment method. Where we have been unable to contact a customer who has failed to return a rental or the card on file is set to expire and the item has not been returned, the full purchase price of the item will be charged to the customer and should the item be returned a refund for the price difference between the purchase and rental, less admin and rental charges will be issued.

A ten euro administration fee will also apply for every week or part there of that the order is late on top of rental fees. It is solely the customers responsibility to contact our customer support team, via email or in writing, should they be unable to return the item as previously agreed. Should a courier collection be paid for in advance, customers must cancel the courier calling out to them three days in advance in order to avoid these charges applying, a further charge for a second collection will apply if advance notice is not given. Where Collection has been selected this charge applies for each collection attempt. If the customer does not make the item available for collection or is not available at the address to allow the courier to collect, the courier is still paid for the collection and additional payment will be charged. If a courier fails to collect an item and as a result the item is not returned within the agreed specified period, further rental payments and admin charges will be automatically applied for the rental until the item is received at our warehouse. Where a custom has opted to return the rental item to the local post office with a prepaid label, the unit must be scanned in by the Post Office on or before the day the rental period expires. Where the customer has opted to return the item to us themselves, the item must be returned to our office in Cork on or before the day the rental period expires. Items that are not returned on time as defined above are subject to a minimum charge of one week rental and an administration charge which is automatically charged to the same payment method as their initial order.

Please note that on all rental orders a refundable deposit of €100 is charge at the time of placing an order. The deposit is refunded once the rental item/s are returned back to our warehouse, in original packaging and inspected by a member of staff. Deposits will be refunded via the same payment method as the one used while placing an order.

Customers must retain the delivery box that the rental items are delivered in and return the rental item in this same box. Couriers will not accept returned items that are unboxed as these items will likely get damaged in transit and small parts / accessories can and do go missing, which the customer would be solely reliable for. Damage Insurance on rental items will be void if items are returned not in their original delivery box and the customer will be responsible for any lost or damage during the transit of an incorrectly packaged item.

It is solely the customer’s responsibility to ensure the item is returned on time and for the item to be taken care of from the time it leaves our warehouse for delivery, to the time it is returned to our warehouse, including packaging the item correctly and delivery. Where an item is returned damaged and the customer has chosen to take responsibility for any damage caused (and returned in original packaging), the full retail price of the item or the price of repairing the time will automatically be charged to the customers credit card / deposit without prior notification. To avoid such charges we recommend customer opt for the product insurance against damage option. Returning an item early will not make the customer eligible for any refund.

It is the customers responsibility to ensure that the products maximum load weight will not be exceeded at any time, if unsure if the product is suitable for the the users weight please contact us.

If items are returned without parts or original packaging these parts and packaging will be charged for, as well as an admin fee of €10 per half hour or part there of, spent making the item suitable to be rented out in future, if possible at all.

Any service issues, whether call out or on site will be charged at standard (or over time rates for weekends) rates should the items not be covered under the service contract or warranty.

Upon delivery please check for damage in transit before signing for the parcel and open the parcel carefully to avoid damage to the packaging and item. Upon delivery please inspect the item and report any faults within 14 days. Customers are required to keep all packaging, manuals and parts until such a time they decide to keep the item as items cannot be returned without the original packaging, manuals and parts.

Before use, it is the customers responsibility to check items for faults and ensure that breaks are correctly working to avoid injury.

Customers from the European Union are protected under the EU Distance Selling Directive. If you need to reach us, please use the Contact Us page on this site.